RGPD - Data protection

Additional information about Data Protection
Who is responsible for the processing of your data? Identity: ESTELLER IMPORT, SL
Postal address: Avda Magallanes, 1 - Bajos
Phone: 964467244
E-mail: info@estellerimport.com
For what purpose do we treat your personal data? In compliance with the provisions of the European Regulation 2016 / 679 General Data Protection, we inform you that in ESTELLER IMPORT we treat the data you provide us for the following purposes:

  1. Perform a correct management of the contractual and administrative relationship.
  2. Attend to your queries and requests.
  3. Perform a quality control on our products and services.
  4. Conduct satisfaction surveys and statistical purposes.
  5. If you consent, inform and send you periodic communications of new products that may be of your interest as well as offer promotions, invitations to events or others.
  6. If you consent, use your data to get to know you better and adjust to your profile. If available, you can incorporate into the profiles that are developed about you, those data that you may have personally provided or may have been generated during your use of the products and services, additional information such as hobbies or preferred dealer, as well as the history of client. Said acceptance will not imply the making of automated decisions.
  7. Communicate your data to Volkswagen Finance SA and / or Volkswagen Group España Distribución, SA, provided that you have consented to it, as well as when there is a legal obligation

Also, we inform you that part of the systems used are located in the USA. what is an international data transfer, authorized by the Spanish Agency for Data Protection.

In the framework of the provision of services and conditioned to the purposes agreed upon by you, we will deal with the following categories of data:

  • Identification and contact information
  • Information about your hobbies, if you have provided them
  • Vehicle identification data as well as the information contained in the repair orders
How long will we keep your data? Your data will be kept as long as they are necessary for the provision of the services or contractual relationship, and in any case while you do not request their removal, as well as the time necessary to comply with the legal obligations that in each case correspond to each type of data .
What is the legitimacy for the treatment of your data? The legal basis for the treatment of your data is the execution of a contract consisting of carrying out workshop interventions in the vehicle, as well as carrying out satisfaction surveys to improve your experience. The treatment of your personal data linked to such purposes is strictly necessary to comply with the aforementioned legal obligations.

The treatment of your data for the purposes mentioned above, is based on the consent you have given us. However, you can withdraw the consent at any time, without in any case, this conditions the commercial relationship that binds us. You may withdraw said consent in writing to ESTELLER IMPORT, Department of DATA PROTECTION, Avda Magallanes, 1 (Bajos) - 12580 Benicarló (Castellón), together with your copy of the DNI.
To which recipients will your data be communicated? Your data will be communicated to Volkswagen Group España Distribución SA (hereinafter, VGED), with address at Mas Blau II Business Park. C / Selva, 22, 08820 El Prat del Llobregat (Barcelona) because such communication is necessary for the purposes derived from the contractual relationship as responsible for the brand in Spain (guarantees and responsibilities of the indicated vehicle, as well as the products and services that supplies).

Only in case you have consented, your data may also be communicated to Volkswagen Finance SA and / or Volkswagen Group España Distribución, SA, for the purposes indicated above in point 2

We inform you that VGED, contracts part of its virtual infrastructure according to a model of cloud computing through Salesforce.com, Inc., entity domiciled in The Landmark @ One market Street, San Francisco CA 94105, United States of America, boasting for this the mandatory prior authorization of the Spanish Agency for Data Protection.

They may also be assigned in cases where there is a legal obligation.
What are your rights when you provide us with your information? You have the right to obtain confirmation about whether we are treating personal data that concerns you, or not.

Also, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, you can request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, you can oppose the processing of your data. ESTELLER IMPORT, SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right to the portability of the data, as well as withdraw the consents provided at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

You can exercise these rights by means of a written request addressed to the corresponding postal address of the Dealer of the selected Official Network and / or of the Official Service selected, enclosing a copy of your ID or other document that proves your identity, and clearly indicating the right you want to exercise. .

Lastly, we inform you that you can contact the Spanish Data Protection Agency and other competent public bodies for any claim arising from the processing of your personal data.
How have we obtained your data? We remind you that in case you provide us with information regarding another individual, you must, prior to its inclusion, inform it of the points contained in this clause.
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